About Wheelwrite Consultants
This would be info about the organization, the history, and the staff.
This would be info about the organization, the history, and the staff.
Eric Nusbaum started his career in the hospitality industry in 1969, working as a baker’s assistant in a resort hotel. In the years since then he has worked in almost every imaginable position in both the heart of the house (kitchen) and the front of the house in clubs, hotels, and restaurants. As his knowledge and expertise increased, he was promoted to more responsible positions. He has been the General Manager of a large country club, multiple hotels, and multiple high-volume restaurants. In his employment situations he developed the operation’s staff and lead them to higher levels of performance resulting in increased guest satisfaction, increased sales, and increased profits.
Eric’s extensive education in very different fields (hotel administration, environmental sciences, industrial engineering/operations research) has provided him with a variety of analytical and problem-solving tools which he brings to each assignment. Eric makes a conscious effort to be aware of the needs of each interested group (customers, staff, managers, and owners) and seeks to solve problems in ways that benefit as many of these groups as is possible.
Eric’s communication skills were honed during a decade of college level teaching in the United States and Switzerland and further refined while providing seminars and training programs on three continents.
Kim McCarthy has been a Servsafe Proctor since 2015 and a Servsafe Instructor since 2019. She has extensive teaching and training experience, having taught first-time homebuyer classes for Hampden Hampshire Housing Partnership and also taught Entrepreneurship at Holyoke Community College.
Kim holds a Bachelors Degree in Management and a Masters Degree in Human Resource Development.
Kim's food service experience includes York Steak House, The Log Cabin, Holyoke Geriatric Center, Holyoke Hospital, The Dockside, Chi-Chi's Restaurant, and Subway Restaurants. Kim was a Field Consultant and Development Agent for Subway and currently owns the Subway restaurant in Southampton Mass. In her work with Subway, Kim specialized in leasing and construction for new locations. Additionally she worked with franchisees on staff training and development, cost controls and profitability.
Kim brings over 40 years of food service experience to the classroom, making the class an interactive environment filled with real-world examples that happen in kitchens every day.
"I selected [Wheelwright Consultants] after talking with other consultants... it was clear that they knew this business and could help... They would work on our schedule... They have."
- DK, recreation site owner
"The analogies you made [in the program] made it real easy for me to understand [the concepts]..."
- DO, food service supervisor
"I wanted to let you know that we are putting our training to good use!"
- JMK, life-care manager
"I thought the program was going to be dull and boring... it was interesting and informative. I enjoyed being here."
- AH, chef/owner
"Your analysis and advice were absolutely correct. You prevented us from making a major mistake. I'm glad we listened to you."
- RA, hotel and spa owner
..."absolutely essential to the success of our new restaurant, from planning through opening and beyond. We could not have done it without you."
- DR and JR, restaurant owners
